General terms and conditions (T&Cs)

1. Scope
The following Terms and Conditions (Terms) apply to all orders placed via our online shop.

These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

2. Contractual partner, formation of contract, options for corrections
The contract is concluded with Combo-Shops GmbH.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the products contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text
The language(s) available for concluding the contract: English

We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. For security reasons, the text of the contract cannot be accessed via the internet.

4. Delivery conditions
Delivery costs
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

Delivery options
We ship the products to the delivery address specified in the order process.
We only dispatch goods en route; pick up by the customer is not possible.

5. Payment
The following payment methods are basically available in our online shop:

Advance payment
If you select the payment method advance payment, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.

Credit Card
During the ordering process, you enter your credit card details. Your card will be charged immediately after the order is placed.

PayPal, Pay Pal Express
During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is then carried out automatically by PayPal immediately afterwards. Further instructions are provided during the ordering process.

PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment options in their PayPal account. However, we have no influence on the offering of these options; any additional individually offered payment methods concern your legal relationship with PayPal. Further information can be found in your PayPal account.

Amazon Pay
To pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A., 38 avenue J.F. Kennedy, L-1855 Luxembourg (“Amazon”), you must be registered with Amazon, authenticate yourself using your login details, and confirm the payment instruction. The payment transaction is carried out by Amazon Pay within one banking business day after the order is placed.

Amazon Pay may offer registered Amazon Pay customers, selected according to its own criteria, additional payment options in their customer account. However, we have no influence on the offering of these options; any additional individually offered payment methods concern your legal relationship with Amazon Pay. Further information can be found in your Amazon Pay account.

6. Right to cancel
Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel. Businesses are not granted any voluntary right to cancel.

7. Retention of title
The products shall remain our property until full payment is made.
For businesses, the following applies additionally: We reserve ownership of the products until complete settlement of all claims arising from a current business relationship. You may resell reserved goods in ordinary business operations; you shall assign any claims arising from this resale – irrespective of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we may likewise collect the claims ourselves, should you fail to fulfil your payment obligations. We shall release the securities to which we are entitled at your request to the extent that the realisable value of the securities exceeds the value of the open claims by more than 10%.

8. Damage during delivery
For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

9. Warranty and guarantee
Liability for defects
We are under a legal duty to supply products that are in conformity with this contract.

The statutory guarantee provisions (liability for defects) shall apply. With respect to consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence shall apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address provided for this purpose. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

Guarantees and customer service
Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.

You can reach our customer service for questions regarding guarantees from Monday to Thursday from 8:00-16:00 and Friday from 8:00-12:30 at the telephone number +43311221216 as well as per e-mail at [email protected].

10. Liability
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

• for injury to life, limb or health

• for deliberate or grossly negligent breach of duty

• for guarantee commitments, where agreed

•  towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

11. Online dispute resolution
To resolve disputes arising from a contractual relationship with a consumer or concerning whether such a contractual relationship exists, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The competent authority is the Consumer Arbitration Austria, Mariahilfer Straße 103/1/18, 1060 Vienna, Austria, https://www.verbraucherschlichtung.at.

12. Final Provisions
If you are a business customer, Austrian law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

If individual provisions of these Terms and Conditions are wholly or partially invalid, the remainder of the contract shall remain unaffected. Insofar as individual provisions are invalid, the content of the contract shall be governed by the applicable statutory provisions.