Instructions on cancellation

Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Combo-Shops GmbH, Kärntner Straße 391, 8054 Graz, Österreich, mail@bellaffair.com, Phone: +43 3112 21 21 6) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please avoid damage or contamination. If possible, please return the product in its original packaging with all accessories and packaging components included. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide suitable packaging with adequate protection against transport damage, in order to avoid claims for damages caused by insufficient packaging. Please note that the aforementioned modalities are not a prerequisite for the effective exercise of the right to cancel the contract.

You will receive a free return label to ship the product back to us. Please get in touch with our customer support team, either via e-mail at mail@bellaffair.com or through telephone at +43 3112 21 21 6. We are reachable by telephone from Monday to Thursday 07:00-16:00 and on Fridays at 08:00-12:00. Please keep in mind that we do not refund postage costs if you pay for the return shipping yourself, as we provide you with a free return label.

The right to cancel does not exist for the following contracts:

• Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.