Help & FAQ

Shipping costs are shown during checkout. They may vary depending on the delivery country and order value.

You can find all information about shipping costs here.

We deliver to Austria, Germany, Switzerland, Belgium, Denmark, France, Italy, Croatia, Luxembourg, the Netherlands, Poland, Romania, Sweden, Slovakia, Slovenia, Spain and the Czech Republic.

If you are hard to reach at home, you can also have your order sent directly to an alternative delivery address – for example, to your workplace.

If the parcel cannot be delivered on the first attempt, the delivery service will make another attempt or leave your parcel at the nearest post office/parcel pickup point. You will of course receive a notification.

Yes, you can also have your order delivered to a parcel locker. Simply enter your customer/post number and the number of the desired parcel locker in the delivery address – and your parcel will be delivered there.

You can find all FAQs about Shipping & Delivery here.

Please check your spam folder first. If you cannot find an email there, please contact us at [email protected] or +43 3112 21216 with your name and the email address you used.

Please contact us as quickly as possible at [email protected] or +43 3112 21216. Once your order has already been processed or shipped, changes are unfortunately no longer possible.

Cancellation is only possible as long as your order has not yet been processed or shipped. Please contact us as soon as possible at [email protected] or +43 3112 21216.

Please contact us as soon as possible at [email protected] or +43 3112 21216. If your order has already been shipped, we can unfortunately no longer change the delivery address.

You can find your previous orders in your customer account under the profile settings in the “Orders” section.

If an item is sold out, it may become available again at a later date. Please check the shop regularly.

Use our categories, filters and product descriptions to find the right product for you, or contact our experienced customer support.

Yes, if you are unsure which product is best for you, feel free to contact us by email at [email protected] or by phone at +43 3112 21216. We will be happy to help you choose the right product.

You can pay with Amazon Pay, Apple Pay, credit card (Visa & MasterCard), bank transfer in advance, PayPal and Klarna.

You can redeem BellAffair vouchers and voucher codes in the “Voucher Code” field in your shopping cart. The value of the redeemed voucher is automatically deducted from the value of your purchase when you click the Redeem button.

If you choose the payment method “Purchase on account via Klarna”, Klarna will carry out an address and credit check.

After completing your purchase, you will receive all relevant payment information in your order confirmation. Please transfer the outstanding amount to the following account:

Account holder: Combo-Shops GmbH
Bank: Raiffeisenbank Ilz-Großsteinbach-Riegersburg eGen
IBAN: AT13 3815 1000 0010 9744
BIC: RZSTAT2G151

A direct exchange is unfortunately not possible. If you would like another item, you can return the unwanted item within the withdrawal period and then place a new order.

Please note: For hygiene reasons, sealed products can only be returned if the seal has not been removed after delivery.

You can withdraw from your order within 14 days after receiving the goods. To do so, please clearly inform us by email, letter or via our customer service that you wish to withdraw from the contract.

You will then receive a free return label from us. Please pack the items well and, if possible, return them in their original packaging with all accessories.

Important: Please use our return label. Costs for parcels returned independently cannot be reimbursed.

The refund will be made no later than 14 days after we have received your withdrawal declaration. However, we may withhold the refund until we have received the goods back or until you have provided proof that you have returned them.

The refund will be made using the same payment method you used for your order, unless otherwise agreed.

Returns should be sent to:

Combo-Shops GmbH
Gamling 17
8200 Gleisdorf
Austria

Please contact our customer service before returning your item so that we can provide you with a free return label.

If an item arrives damaged, please contact our customer service as soon as possible at [email protected] or +43 3112 21216.

Ideally, send us your order number as well as photos of the damaged item and the packaging. This allows us to check your request more quickly and find a suitable solution together.

Please do not return damaged goods without contacting us first.

You can find all FAQs about returns here.

No, you can also conveniently order as a guest. A customer account is not required.

With a customer account, you can save your details for future orders, manage your orders more easily and collect loyalty points to save on your next order.

If you have a customer account, you can change many of your details directly in your account.

If you need support or cannot change certain details yourself, please contact our customer service:

Email: [email protected]
Hotline: +43 3112 21216

Yes. Go to the profile settings in your customer account and select the “Addresses” section. You can save additional delivery addresses via “Add new address”.

We collect personal data when you voluntarily provide it to us – for example when placing an order, creating a customer account, contacting our customer service or subscribing to the newsletter.

Depending on how you use the shop, this may include your name, address, email address, telephone number, order details, payment information or information from contact forms.

You can see which data is required by the mandatory fields in the respective form.

Personal data is stored when it is required for processing your order, delivery, payment processing, handling your request or your customer account.

If you create a customer account, we store your data for future orders. You can have your customer account deleted at any time.

After your order has been fully processed, your data will only be stored for as long as required by law, for example due to tax or commercial retention periods.

Yes, but only if it is necessary for processing your order or certain services.

For example, we pass on data to shipping service providers so that your order can be delivered. During payment processing, necessary data may be transmitted to payment service providers, banks or technical service providers.

If you sign up for certain services, such as newsletters, shipping notifications or Trusted Shops services, data may also be processed or passed on – but only to the extent necessary for that service.

You can have your customer account deleted at any time. Use the corresponding function in your account or contact our customer service.

Email: [email protected]
Hotline: +43 3112 21216

After your customer account has been deleted, your data will be erased unless statutory retention obligations apply or further processing is legally permitted.

You can find all information about data protection here.

You automatically collect loyalty points when you are logged into your customer account while placing your order. For every euro spent, you receive 1 loyalty point.

The points are credited to your account once your order has been successfully paid.

You can redeem your collected loyalty points as a discount directly during checkout on a future order.

The following applies:
100 loyalty points = €1 discount

The points can only be applied to the value of the goods. They cannot be redeemed for shipping costs.

If an order is cancelled, not paid for or fully returned, the loyalty points received for it are automatically deducted from your points account.

In the case of a partial return, the points are adjusted proportionally.

Your loyalty points are valid for 730 days, i.e. two years, from the time they are credited.

60 days before they expire, we will inform you by email and with a notice in your customer account.

You can see your current points balance at any time after logging into your customer account in the loyalty points overview.