Help & FAQs
Whether you have questions about your order, payment options, or returns – in our FAQs we’ve clearly summarized the most common concerns for you.
Shipping & Delivery
How much are the shipping costs?
To which countries does BellAffair deliver?
Where is my order?
What happens if I’m not at home?
All FAQs about Shipping & Delivery
Payment
Which payment methods are available?
Where can I redeem vouchers and coupon codes?
Is a credit check carried out?Â
What is the bank account information for advance payment orders?
All FAQs about Payment
Returns & Refunds
Can I exchange an item?
How and when will I receive my refund in case of a return?
Where should I send my return?
All FAQs about Returns
General
What personal data is collected from me?
When is my personal data stored?
Does BellAffair share personal data?